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Customer Care Representative

0.00 to 1.00 Years   Mumbai City   02 Sep, 2024
Conneqt Business Solutions Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.5 - 2.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Inbound customer services calls for Banking Processes. Broad Responsibilities/ Major Deliverables: Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat Listening to and understanding the customers requirements Provide product / service details & benefits to Customers Providing end to end solutions to the customer Asking the correct questions probing and prompting the customer wherever required Timely and accurate capturing all the information given by the customer Timely follow up with Brands as per Escalation matrix till closure Staying current with knowledge of products/ processes & services offered by the client Ensure full adherence to all the quality parameters and SOP Cooperate with other Team members, SMEs and Team Leader

Keyskills :
gujaratibengalimarathihindi

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