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CSE - Science Graduate only for Medical Process

1.00 to 5.00 Years   Mumbai City   12 Jul, 2024
Kankei Relationship Marketing Services Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 50,000 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    ACustomer Service Executiveplays a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. Lets delve into the details:
    1. Responsibilities:
      • Communication: Customer service executives are responsible foranswering phones, addressing customer inquiries, and providing assistance.
      • Issue Resolution: They help resolve customer issues, whether its troubleshooting technical problems or handling complaints.
      • Representing the Company: As the face of the organization, they represent the companys values and commitment to excellent service.
      • Customer Retention: Executives work towards retaining customers by offering solutions and building strong relationships.
    2. Skills and Qualities:
      • Effective Communication: Clear communication is essential for understanding customer needs and providing accurate information.
      • Empathy: Understanding and empathizing with customers concerns is crucial.
      • Problem-Solving: Executives need to think on their feet to address various customer issues.
      • Patience: Dealing with frustrated or upset customers requires patience and a calm demeanor.

Keyskills :
communication skillscustomer support

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