hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Client Service Officer

3.00 to 7.00 Years   Mumbai City   31 Mar, 2021
RiverForest Connections Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Roles and ResponsibilitiesPosition Purpose

  • To act as front end for the bank
  • To understand the client queries
  • Satisfactorily resolve the queries either directly or in consultation with internal stakeholders within a reasonable timelines.
Direct Responsibilities
  • Resolving queries related loan, deposit, FX, cash management, and electronic banking activities.
  • To maintain healthy relationship with the internal and external stakeholders for positive feedback
  • Manage Client enquiries, requests & grievances with due coordination with RMs, ITO and other internal stakeholders and ensure that the queries are responded to the client within respectable time.
  • Provide support to Client for electronic banking platform and resolving e banking quires and maintenance activity
  • Ensure timely & accurate response on audit requests if any
  • Interface between the Client and Banks internal teams with key objective of client satisfaction.
  • Regular and timely MIS and creation and closure of service request in Hobart.
  • Adherence to the banks process in managing the service request, SOP and process and governance
  • Ensure timely information reporting for local as well as regional requirement.
Contributing Responsibilities
  • To flag system improvement and new ideas for meeting overall objective.
  • Proactive and quick learner.
Technical & Behavioral CompetenciesBehavioral:
  • Effective interpersonal skills with problem solving ability & client handling temperament.
  • Team player with client oriented mindset and maturity in handling client issues.
  • Ability to multi-task on job whilst ensuring efficiency.
  • Process oriented mindset with high level of integrity.
Technical:
  • Professional with min 3-7 years relevant banking experience in client service desk related to wholesale banking
  • Fair knowledge of Corporate banking products
  • Good knowledge of Transaction banking product specially cash management
  • Good knowledge of internet banking platform-Mandatory
  • Fair understanding of banking regulatory framework
  • Knowledge on basic baking products.
Desired Candidate Profile,

Keyskills :
customer relationsinternet bankingservice deskfront endformsproblem solvingcorporate bankingsystem improvementkycmutual fundsmistransaction bankingbanking productsclient servicesellingelectronic bankingclient handlinginterpersonal skil

APPLY NOW

Client Service Officer Related Jobs

© 2019 Hireejobs All Rights Reserved