CIB - Wholesale Payment Operations - Operations Manager - Vice President

Job Description

Cross Product Change Services (CPCS)CPCS, Digital & Platform Services within J.P. Morgan CIB. It is a multi-disciplinary team focused on change delivery across products, supporting the acceleration of delivery, providing metrics to enable data based decision making, providing input and supporting the team and organizational strategy through to successful execution. This specific role will initially be focused on the Wholesale Payments LOB strategic initiatives.Role DescriptionProvision of End-to-End UAT test management for the Whole Sale Payments LOB; in a cross business, cross functional project based environment. Flexibility to provide project management experience on other LOB s and support transformational Global initiatives within Cross Product Change Services.ResponsibilitiesDesign and delivery against an End-to-End UAT test strategy, including test data, environments, defect management and test automation.Partner closely with Operations, Product and Technology groupsIdentifying opportunities to accelerate change for the programs and syndicate the information to other team members to validate prior to implementingFunctional and Technical ExpertiseDeep project / test management experience within the Financial Services industry supporting multiple LOB s delivering in a highly complex and high volume environment.Expertise in Agile project delivery methodology and skilled to learn and work with evolving methodologiesExperienced in supporting a team to define requirements, document user stories and test scriptsAbility to work with the minimum of supervision on day-to-day activitiesStrong organizational skills ability to take strategic direction and independently develop and manage project plan, taking full accountability and ownershipFunctional knowledge of Wholesale Payments utilising SWIFT, ISO XML 20022Working knowledge of direct testing with Clearing Houses and Central Banks would be an advantageProblem Solving and AnalysisHighly skilled at problem solving, ability to scope and provide structure to complex issues and provide insightful and timely remediation.Superior attention to detail so that documentational / reporting errors can be prevented.Ability to identify areas of opportunity for process improvement and build out recommendation to proceedAdvanced numeracy and Microsoft skillsCommunicationStrong communication skills with the ability to provide clear and succinct verbal updates on their work to team members, colleagues, senior leads, executives and clients.Ability to liaise effectively between lines of business with empathy and understanding to achieve the common and strategic goal as a teamAbility to use effective systemic data driven reporting to support program reportingActively contributes to program updates, Pod and team meetingsWorking Style and InfluenceAbility to handle multiple projects, manage personnel & teams in order to meet stakeholder expectationsAbility to build and nurture effective and lasting relationships with colleagues, team members and stakeholders across multiple business lines and global locationsAbility to work collaboratively and with effective influencing skills to achieve positive outcomesAbility to understand own role and those of other team members, not be overly rigid of existing roles and recognise at times the need for flexibility within roles to achieve the project and organisational objectivesAble to work comfortably and confidently under pressure to achieve target deadlinesAbility to work on a hands on basis and not limit oneself to only tracking and reporting milestonesConfident to raise concerns with leadership team and support resolutionPossessing the passion, empathy and ability to lead a team, recognising individuality, supporting growth through mentoring and coaching built on an unshakeable foundation of respect, diversity and inclusivity.Leads with confidence and courage, considerate of others, supportive during high pressure situations and celebrates successes equally of individuals and team alike.QualificationsPost Graduate / MBA (or Batchelor degree with relevant experience) preferredProject Management Qualification preferredWorked in CIB business function ie; Global Markets, Middle Office, Wholesale Payments or Securities ServicesProven and evidenced successful people management experience,

Keyskills :
salesdeliverycustomer relationsmarketingmanagementhigh pressure situationshandle multiple projectsstrong communication skillstest datauser storiesmiddle officetest strategyhigh pressure