CIB Securities Services Operations Transaction Processing Supervisor Team Leader

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.BAU ManagementThe incumbent shall be responsible for managing the workflow through the life cycle of Corporate Action & Income productsOperational management and control of the daily workflow within the Asset Services teamMaximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planningEnsure all daily controls and processing are completed and signed off including client service enquiry resolution, cash and stock break & event management as well as all key metrics are produced as requiredOwn issues related to the Asset Services Department and ensure timely escalation to both Operational and Risk leadsEnsure all team members adhere to global escalation policies, maintain up to date awareness of RED policies and procedures, attest to operational procedures at required intervals and actively comply with ethics and behavior standardsPeople Management - Provide direction and leadership to the team. Provide effective communications to the dept, ensuring staff are aware of strategic and regulatory changes in the organizationContinued review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activitiesAct as a focal point for issue planning or crisis review situations. The business demands flexibility in production processes and for technical assessments to be made in short time frames.Ensure department has viable Business Continuity and Concentration plans in place, that are tested in accordance with Bank Policy and that all staff are familiar with the plans.LeadershipRepresent Global Asset Servicing with internal and external clients, promoting the strategy, products and capabilities of the department. Participate in Investment Initiative prioritization meetings. Support operational partners in Asset Servicing with strategic initiatives across the department.Contribute to the strategic development of the asset servicing product. Identify key areas of opportunity, creating robust business cases and ensuring appropriate levels of analysis are undertaken. Implement the project structure and governance required to deliver on the agreed strategy.Further Function Specific RequirementsPromote culture of early and timely escalation, ensure root cause analysis undertaken for all operational incidents and follow through with all recommendations. Actively manage risk items and continually evidence compliance with key controls.Ensure all errors and incidents are written up in a timely manner in keeping with internal policyOrganize morning risk review meeting and oversight intraday and end of day key sign off pointsEvent management - hand hold large, complex, corporate actions and Income enquiriesEnsure all client queries dealt with within required SLAsEnsure all event files are present, correct and completeSpot check calls, sign offs and files for quality controlWork with Product Development, Settlements, FX and RiskRequired QualificationsB Com/CA/MBA with 9 - 12 years of experience in asset servicing or investment domain. Preferred experience in managing teams.Core Skills and Competencies:Operations Team Management in a daily environment is criticalOperational subject matter expertise critical e.g. Reconciliation, Settlements, Trade SupportAsset Servicing, Risk & Control and Custody experienceStrong People Management skills, ability to Lead and Motivate ManagersStrong ability to learn ongoing stream of new markets, products and processesStrong Risk and Control Awareness: Ability to effectively priorities workloads and work to critical deadlinesDemonstrate Ownership and Accountability for Operational and Project Deliverables with a proven track recordConfident communicator in all mediums to both internal and external clientsStrategic thinker, able to review and implement process improvementsDrive, Energy and EnthusiasmDisplay high levels of integrity; operate on the basis of open and honest interactionShift: WHEM / EMEA / APACPrimary Location: MumbaiJob Type: Full-time,

Keyskills :
coaching sales tandardoperatingprocedures subjectmatterexpertise customerrelations statementsofworksow rootcauseanalysis peoplemanagementskills rootcause