CIB Production Management Site Reliability Engineering

Job Description

As a member of our Software Engineering Group, we look first and foremost for people who are passionate around solving business problems through innovation and engineering practices. Youll be required to apply your depth of knowledge and expertise to all aspects of the software development life-cycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You ll work in a collaborative, trusting, thought-provoking environment one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally. Areas of responsibility are:
• Understand the full project life-cycle and take ownership of project deliverable to ensure successful development, implementation and integration of application or component changes
• Production support services including on-call responsibilities
• Build software and systems to manage platform infrastructure and applications
• Working with colleagues in other regional teams to ensure consistent, high quality levels of support are maintained
• Work closely with sub- teams to ensure global solutions are provided
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
Core Skills Required:
• Working with global delivery teams to ensure the quality of development deliverable into production
• Clear analytical thinking and excellent communication skills
• Self-starter & ability to work in a team or autonomously when required
• Ability and willingness to develop technical SME and business knowledge
• Commitment and ability to meet deadlines in a high pressure & constantly changing environment
• Providing front line support to our clients, builds strong relationships
• Logging, analyzing and managing queries, problems and incidents to resolution
• Helping to drive continuous improvement within the team as it relates to incident, problem and change management excellence
• Understanding the impact of change in a complex technical environment
• Proactive capacity and resiliency planning and execution
• Providing technical assistance and coordination during production incidents. Escalating and logging tickets, identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
Extensive experience of the following technologies:
• Experience in Python/Java
• Experience of Geneos , Dynatrace or any other Monitoring or Application Performance management tools
• Experience of Scheduling tools (Control-M/AutoSys)
• UNIX Solaris / Linux RHEL, Windows server knowledge
• Perl/Shell/Batch Scripting
• Java / Python or other programming languages
• Oracle /Sybase
• Able to appreciate, document and share best practices throughout the team
• Excellent analytical skills
• Excellent trouble shooting skills, Technical documentation skills
• Good communication both written and verbal with an ability to communicate at all levels up to senior management. Ability to coordinate with multiple internal and external teams.
• Candidates should note that this list is not exhaustive and duties are liable to be extended from time to time in line with the ever changing needs of technology & the team.
Competencies:
• Proactive, delivery focused approach to work
• Ability to work on own initiative
• Strong communication and team working skills
• Experience of working to quickly understand and clarify requirements
• Experience of working to deadlines in a high pressure & constantly changing environment
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Keyskills :
javaacademicsacpalgorithmsandroidapplication performance managementhigh pressurewindows serverglobal deliverysupport services