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Call Centre Executive

1.00 to 4.00 Years   Mumbai City   30 Jun, 2023
Acme Services Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Call Centre ExecutiveJob description1. Answer incoming calls and respond to customer queries or complaints. Make outgoing calls to online leads generated through various sources2. Manage and resolve customer complaints3. Identify and escalate priority issues4. Ensure that all calls are handled professionally5. Provide customers with accurate product or service-related information6. Enter customer data and update records in system7. Follow communication scripts when handling different topics8. Ensure customer satisfaction and provide excellent customer service9. Maintain a positive attitude at all times10. Work as part of a team and collaborate with other departments

Keyskills :
customer complaintscustomer satisfactioncustomer service

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