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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 7 - 9 Lakh/Yr |
| Industry | Insurance |
| Functional Area | Management Consulting / Strategy,Sales / BD |
| EmploymentType | Full-time |
Position Branch Relationship ManagerRequired females for Malad locationctc-8.50 lkDepartment Customer Advisory TeamReporting to Regional Relationship Manager( Customer Advisory Team)JOB SUMMARYIs responsible for managing, developing && supervising the team with a key focus on Service to sales through relationshipmanagement, sales productivity-per-executive, thereby achieving sales && service targets.KEY RESPONSIBILITIES:Identify, interview and select sales executives withsupport from HR. To meet the following productivity measures for theunit: Premium per executive, case rate, persistency,retention and a high % of executives exceedingplanned productivity standards Exceed revenue targets Undertake joint field work with executives andobserve/demonstrate successful selling skills Conduct Fortnightly performance review (PRP) withexecutives Help executives use the GOLD system for maximizingbusiness from a given target market Supervise daily activity plan of all executives to ensurethat these are being fulfilled as per the desired levels Ensure that all executives under supervision perform100% as per the companys rules and regulations wrt.Need based selling, Compliance and Customer service Effectively manage, track and convert leads providedby the in-house telemarketing unit. Engage with customers to provide quick response tocustomer queries, provide customer service. Assist in Direct customer service policyholderscomplaint resolution. Ensure retention of in his allocated book of relations. Educate team/ prospects about MNYL products vis--vis products of competition to enable them in takingappropriate decisionsMEASURES OF SUCCESS: Target Achievements (Adj. AFYP, NOP, %Penetration in assigned book of relations of team&& Product Mix) Team G3 standard productivity (mainly case rate,case size && Collections) and % of executivesconsistently achieving G3 standards. Retention of Team Persistency of Portfolio Process Compliance Timeliness && accuracy of reports % Collection (Plan Vs Actual) Complaint Resolution /Customer satisfactionSelf Development:Induction/Certifications/Trainings/Completion of LicensingDESIRED QUALIFICATIONS AND EXPERIENCE: Graduate preferably with an MBA degree Min. 5-7 years experience in handling of Sales Reps/Agents/DSAs.KNOWLEDGE / SKILLS / ABILITIES Familiarity with the local market Ability to supervise, develop && motivate team. Result Orientation Leadership ability Disciplined, structured && process driven
Keyskills :
field workbankingselling skillsreportingsellingcomplianceleadershipsupervisionmarketingsalesaccountsperformance reviewprocess compliancegoldcustomer serviceintelligent networkshisperformanceretentionportfolio