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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 6 - 10 Lakh/Yr |
| Industry | Banking / Financial Services |
| Functional Area | Investment Banking / M&A |
| EmploymentType | Full-time |
To head the retail branch. Spearhead sales ensuring profitability, business development and growth of the retail business of the branch and provide leadership in operations, compliance, logistics and administrative functionsA. Business Development and Profitability of the Branch:I. Be responsible for profitability of the retail business of the branch, as per targets allocated by the Bank from time to time.II. Strategize & execute actions for balance sheet growth, retail acquisition & growth in interest & fee income.III. Area mapping, customer/prospect segmentingIV. Generate/manage leads; Monitor DSRV. Cross-sell of retail TPP products with new/existing customersVI. Achieve individual, branch sales goals via new business referrals & retention of customers.B. Customer Relationship Management:i. Promote the sales and service cultureii. Ensure proper on-boarding of all new customers acquirediii. Strengthen customer relationship through efficient service and desirable TAT and service standards.iv. Manage key branch relationshipsv. Ensure that all queries/complaints are resolved within agreed TATs.vi. Minimize customer complaints with regard to customer acquisitionvii. Organize customer meetings to strengthen relationships, cross sell and referralsC. Operations and Compliance:i. Quality customer service, best in class TATii. Adhere to standard operating proceduresiii. Ensure compliance and controls, adherence to regulatory and internal policies and guidelines for self and branch team iv. Maintain satisfactory audit ratings statutory/ concurrent / internalv. OPEX optimization (reduce operation cost)vi. Ensure proper joint custody of valuable and securities.vii. Manage optimal cash holding at the branchviii. Manage NPAs, impairments / credit losses, as applicableD. Branch Administration:i. Ensure branch visibility, including signage and accessii. Ensure upkeep of premises of the branchiii. Ensure availability of necessary infrastructure in branchiv. Be the Banks representative in the local geography for any regulatory, legal, compliance and such other matters. Will need to reach back to appropriate teams at controlling office/public authorities to address the issues as applicable.E. Team Management:i. Prepare and review activity calendar of team, especially outboundii. activities for sales / customer engagementsiii. Conducting regular / periodic performance reviews of the team and take course corrections, to ensure team productivity.iv. Capability building and manpower managementv. Brief employees on their role and expectations from themvi. Mentor / Guide new joinees as well as existing teamvii. Provide timely and regular structured feedback to the teamExperience:8 to 13 yearsAnnual CTC:Rupees 7,00,000 to 12,00,000keywords:Sales,Business Development,Profitability,Retail Business,Branch Management,OperationsLocation : Gudalur, Chembur, Dindigul, Ganapathy, Gandhipuram, Singanallur, Thanjavur, Bodhinayakannur, Theni , Thirunalveli , Mumbai
Keyskills :
cashcustomer service tatbalance sheet retail businessnew business branch managementcapability building