Associate Manager, Client Services

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities

• Product knowledge on Custody, Derivatives, FX(Equities, Interest & Currency),
• Securities Market knowledge and should have excellent communication skills
• Should be conversant with Securities related regulations like FPI/FDI/FVCI/FEMA etc
• Experience of working and managing high demanding clients.
• Ability to influence clients/internal stakeholders
• Ability to leverage relationships across the bank to produce business results
• Proactive analysis and solutioning client needs & requests
• Collaboration leading to more client centric solutions & relationship building skills
• Enhanced ability to work with others and formulate sound solutions to problems
• Strong negotiations skills
• Enhanced ability to form and leverage relationships
• Enhanced stakeholder management skills
• Presentation skills to clients & Internal Stakeholders
• Proactively disseminate information to Clients thru FAQs & informative presentations
• Strong ability to provide clients with innovative solutions
• Broader understanding of customers needs
• Strengthen relationship with peers across the business
• Actively engage with clients and other internal partners such as Sales, Products, Client On boarding, Operations, CRC, legal, compliance to ensure documents received are scrutinized & processed as per the standards and checklist laid down by the Bank
• Consistent, concise communication with clients & guide them to providing proper documentation
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients which helps build confidence with clients
• Keep a close watch on Regulatory circular, newsflashes, other regulatory communications and immediately initiate required changes to align processes in accordance with the changes. Carry out changes as required to checklist and systems processes
• Also monitor the scrutiny of documents by placing adequate controls, carrying out intermittent checks to ensure control standards are consistently maintained
• To ensure that the operations in the unit are working to laid down standards of control, compliance, whilst maintaining required productivity and service level.
• To ensure services standards, whenever specifically agreed with clients or on a generic basis are adhered to.
• To ensure that all regulatory and compliance issues receive proper and ongoing attention and liaison in this respect where required is maintained with the local / Legal / Compliance units.
• Ensure compliance of all internal/regulatory policies & regulations
• Implement controls within the business unit to meet all regulatory and internal requirements
• Ensure proper Functioning of periodic monitoring activities and timely resolution of risk issues
• Manage all escalation of enquirys and operational issues and responded comprehensively on the same day or receipt.
• Ensure risks and issues identified are resolved in an appropriate and timely manner
• Review agreements and other documents to ensure their compliance with applicable laws and regulations
• Ability to handle migration of accounts, either incoming or outgoing from one service provider to another service provider
• To assist in Special Projects and other ad-hoc assignments as may arise from time to time.

QUALIFICATIONS:Market Knowledge:

• Managerial responsibility for Client Servicing and Account Onboarding Operations in India market, which is one of Asia s largest markets. Regulatory knowledge must and sound knowledge of documentary principles Knowledge of FEMA, FPI & FIMDA regulations Exposure and adequate knowledge of working of Indian markets Preferred, someone who has worked Securities Services - in client servicing Excellent knowledge on various products (Custody, Derivatives (Equities, Interest, Currency & SLB), Bonds, MF s.
• Good relationship management experience Ability to handle variety of fast changing situations in terms of work pressure and clients requirements. Strong inter-personal and communication skills. Strong analytical and procedural skills.
• Excellent team player.
• Work experience in Client Services - Securities Services industry for at least 5 years mainly Servicing of Foreign Portfolio Investors (FPI), Foreign Direct Investment (FDI) etc
• CA/MBA/LLB or equivalent.

Governance, Oversight and Controls: Ability to regularly assess efficacy of controls and be ever vigilant and flexible enough to amend or incorporate additional controls as the vagaries of time would demand.Risk Management: Possess the knack to be able to identify, control and mitigate operational risks to the organisationBusiness Strategy and Model: Knowledge of the banks business strategy and model appropriate to the roleApply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
salesmanagementmiscustomer relationsqualityfixed income derivativesneeds analysisclient servicesclient servicingspecial projectsmarket knowledgebusiness strategycustomer experienceregulatory communications