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Associate Director - Technical Account Management (TAM)

12.00 to 18.00 Years   Mumbai City   06 Oct, 2020
Zycus Infotech Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaSBU Head / CEO / Director
EmploymentTypeFull-time

Job Description

DescriptionZycus OverviewHeadquartered in Princeton, U.S. in 1998, Zycus has grown every day to be established as an organization which now is a leading global provider of complete Source-to-Pay suite of procurement performance solutions.We develop cloud-based (SaaS) Source-to-Pay solutions for large global enterprises, and have successfully deployed about 200 solutions to over 1000 Global clients. Our spirit of innovation and our passion to help procurement create greater business impact are reflected among procurement solution deployments that we have undertaken over the years. Know more about the Leader of Gartner s 2013, 2015 and 2017 Magic Quadrant for Strategic Sourcing Application Suites What youll do:

  • Would provide support delivery management of premier issues and services designed to improve customer operational health in assigned accounts.
  • Advisor to CSM (Customer Success Manager).
  • Having ERP and Procurement domain knowledge/experience.
  • Involving in Incident and Problem life cycle management.
  • Maintain support delivery plans that sales can use in future for renewals.
  • Manage the delivery and follow ups of proactive support designed to reduce costs and reactive support cases.
  • Manage projects for a particular solution from Zycus.
  • Track and deliver multiple projects at a time. Evaluate (time / cost / quality) and approve & execute change requests.
  • Define processes for delivering solution effectively with high quality, productivity and early / on-time delivery.
  • Get high customer satisfaction on all projects (min 8 on a scale of 10).
  • Define and track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability.
  • Create ROI and Value proposition to customer for continued renewal of contracts and business growth. Work with Customer Success team in drafting Contracts / amendments for renewals.
  • Has an extensive experience in handling global customer majorly US, EMEA, APAC & ANZ.
  • Create / enable creation of project planning document and sign-off in the Operational phase.
  • Create environment for knowledge sharing within team to boost technical / project management knowledge.
  • Making customers reference-able for Prospects Customer reference.
  • Good to have project Implementation knowledge.
  • Ready to work in below Shifts based on business needs. (12 AM - 9 AM), (8 AM - 5 PM), (9 AM - 6 PM), (12 PM - 9 PM).
, Requirements
  • 12-18 yrs experience.
  • Operation Management & Account Management.
  • Expertise ITIL or Six-Sigma or similar certification.
  • Excellent in Written & Oral skills.
  • Should be proficient in client interactions.
EDUCATIONAL QUALIFICATIONS: GraduateCOMPENSATION: Competitive

Keyskills :
reportingcompliancefinanceproject planningadvisorycustomer relationsproject managementcustomer satisfactionstrategic sourcingsix sigmaknowledge sharinglife cycledelivery managementproject implementation

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