Assistant Manager -IT

Job Description

Title - Assistant ManagerDepartment - ITUnit - Manpower HOReports To - Head IT / Operations HeadLoaction - MumbaiJob Purpose Summary:This role primarily entails managing All IT needs like IT services, IT operations and IT management of Mpowerminds all locations.Key Knowledge, Skills & Abilities:- Fluent English Communication skill (verbal and written), Hardworking, Self-starter- Quick learner Innovative, Task finisher, Good Team player.Job qualifications / Minimum Requirement:- Bachelor or Master Degree in IT / Computer Science- Certificate in ITILv.3/4- Any one in Project Management certificate (Agile/Scrum/PMP/Prince2)- Any one in Microsoft certification/ Google Cloud certification/ AWS certification- 8-10 Years experience in IT department specifically in IT administration and Management

1. Key Areas of Responsibility

ResponsibilitiesEach area of responsibility requires a number of actions to take place for their successful outcome. The following actions are indicative and may vary/evolve as needed

1. Principal Responsibilities and Key Accountabilities:

• IT service desk Management and resolve all IT operational issues on his own
• IT Asset Management
• All IT Infrastructure services administration and Management (H/W, S/W, N/W, Wi Fi, ISP connectivity, Firewall L1 level calls, IT SAN and NAS storages, Backup, SaaS based deployments)
• L1 level Support for SaaS based Softwares deployed like Tally on Cloud, Clinical Management system, Clinical Management System App, Mpower App on Android and Apple platform, CRM)
• Website and Web App data updation
• GSuite Management
• Document Management System data updation
• IT documentation (preparation of BRD, RFP, SOW, SOPs, Technical quotes etc.)
• Vendor management
• The ideal candidate should also has to support the other organizations within the aegis of ABET for IT support as and when the need arises. The support outside Mpowerminds to other entities within ABET includes but is not limited to the following:
  • As a backup to other IT resources due to planned or sick leave or other exigencies
  • Quick fix to an IT issue [especially hardware but not limited to hardware] that needs physical travelling due to proximity to the location of the other IT organization
  • Remote fix of issues
  • Project Implementations
  • Managing ABET networked systems, WI FI, software, applications, and CD-ROMs
  • Solving support issues with Laptops, Networks, Storage, Servers and Active Directory/LDAP

Key Competencies (Minimum 7)Leadership

• Demonstrates passion and enthusiasm for the organisations vision, and motivates, leads, and empowers others to achieve organisational goals.
• Inspires and leads others towards high levels of performance.
• Demonstrates an intellectual and professional leadership style that supports that attainment of respect and credibility by others.

Relationship Management

• Ability to establish and maintain positive working relationships with key stakeholders and commercial enterprises to facilitate the accomplishment of work goals.
• Ability to influence or persuade others to gain acceptance or agreement of ideas and approaches.

Problem Solving and Analysis

• Ability to analyse complex policy issues, draw correct conclusions and articulate clear and focused policy to wide and diverse audiences.
• Ability to understand the issues and make systematic and rational judgments based on the relevant information.

Strategy Formulation

• Ability to formulate strategies and policies and create new approaches in adverse situations.
• Ability to take a broad-based view of issues and events, and have an understanding of their longer-term impact or wider implications.
• Ability to translate strategies into strategic and operational activities.

Communication Skills

• Ability to assimilate complex issues and use appropriate communication strategies to influence wide and diverse audiences.
• Ability to actively listen, seek information, and ask questions to ensure the understanding of underlying concerns of others.

Understanding of Business and Industry

• Demonstrates an in-depth knowledge of, and experience in the relevant industry.
• Politically astute; is able to read situations aptly and exhibit sound judgment.
• Understands how people work and has a positive non-threatening presence which commands respect from staff, members, and stakeholders.

Interpersonal Style

• Has a personal commitment to organizational excellence; displays honesty, integrity, and a strong sense of ethics in all decisions and actions.
• Is resilient; remains calm and deliberate under conditions of stress.
• Maintains a positive non-threatening presence which commands respect from staff and all other stakeholders.

1. General Duties

• Maintain a good rapport and working relationship with all staff and suppliers.
• Provide a courteous, professional, attentive, and efficient service at all times with all stakeholders.
• Attend and contribute to all staff briefings/meetings and other related activities.
• Support new recruits through on the job training.
• Maintain a high standard of personal appearance, and as per the personal presentation policy, and report for duty punctually, wearing the appropriate attire.
• To undertake and carry out any other reasonable roles and responsibilities as requested by the Manager.

Health and Safety and Staff Welfare:

• Be vigilant and take responsibility
• Work in accordance to with legislation relating to equal opportunities in the workplace.

Keyskills :
problem solvingasset managementservice deskvendor managementit infrastructuredocument management systemoperational headservice desk managementweb appit managementit service deskit documentationit servicescomputer scienceit asset management