Assistant Manager - FSS SLA Manager

Job Description

* About BNP Paribas Group: BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 71 countries, with approximately 199,000 employees. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions About Businessline/Function : ISPL FSS is set up as a Shared Service Centre and works on an Extended Plus model, within a defined governance structure. It is a Global hub and delivers services to CIB/BOW Finance teams across the geographies. It is organized by 7 work streams and provides services across 29 countries Job Title: Assistant Manager - FSS SLA Manager Date: May 2021 Department: Finance Location: ISPL Mumbai Business Line / Function: Finance Reports to: (Direct) Lead Grade: (if applicable)Assistant Manager (Functional) Number of Direct Reports: None Directorship / Registration: NA Position Purpose Finance SLA manager will be responsible for managing all the Managing and Creating SLA s, Conducting Risk Assessment, Managing GDPR requirements across teams for process and systems, which are coming from global locations and getting offshored to ISPL Mumbai / Chennai.Individual must possess strong expertise in the area of Creating SLA / Legal Contracts, Stakeholder management, Communication Management, Internal Reporting & Governance for Finance shared services. Responsibilities Direct Responsibilities

• Manage and create SLA s for FSS services in scope for various work streams and regions
• Work together with onshore stakeholders in conducting Risk assessments for the services / systems in scope
• Coordinate with ISPL and Global stakeholders to assess the requirements from Legal, Finance, Compliance, Tax, DPO and business perspective
• Publish weekly / fortnightly dashboards highlighting current progress and challenges for SLA closure
• Ensure 100% adhere to annual SLA compliance requirements
• Ensure relevant changes in the SLA scope are highlighted during annual steerco with respective regional CFO s

Contributing Responsibilities

• Role will also require an individual to work with Transition management team on projects, billing and other transition related deliverables i.e. create presentations for senior management, provide support on creating RACI, TOM, project plans etc.
• Track project performance, specifically to analyze the successful completion of short- and long-term goals
• Preparing weekly/ monthly dashboards and provide update to senior management highlighting current progress, risks, challenges and dependencies to relevant stakeholders
• Ensure documentation of all tasks, activities using standard templates and maintain repository for future references

Technical & Behavioral Competencies

• Must be efficient in MS Office, Microsoft Project and SharePoint
• Expertise in creating SLA s / Legal documents
• Strong in communication and stakeholder management

Specific Qualifications (if required)

• Graduate in any discipline with expertise in creating SLA s / Legal documents

Skills Referential Behavioural Skills: (Please select up to 4 skills)Client focusedAbility to collaborate / TeamworkAbility to deliver / Results drivenCommunication skills - oral & writtenTransversal Skills:(Please select up to 5 skills)Ability to understand, explain and support changeAbility to manage / facilitate a meeting, seminar, committee, trainingAbility to inspire others & generate peoples commitmentAbility to develop and leverage networksAbility to understand, explain and support changeEducation Level:Bachelor Degree or equivalentExperience LevelAt least 5 years Other/Specific Qualifications (if required), *Graduate in any discipline with expertise in creating SLA s / Legal documents

Keyskills :
project plansbankingproject performanceaccountsrisk assessmentsenior managementretail bankingmicrosoft projectfinancial servicestatmissalesglobal deliveryms office