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VRM ( Virtual Relationship Manager )

2.00 to 7.00 Years   Mohali, Delhi   14 Nov, 2021
SKILLLABS RESOURCE SERVICES PRIVATE LIMITED
Job LocationMohali, Delhi
EducationNot Mentioned
SalaryRs 3.5 - 5 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaInvestment Banking / M&A
EmploymentTypeFull-time

Job Description

  • Continuous engagement with the portfolio customers as per the contact policy.(Contact Policy-Daily 30-35 unique customer calls along with Sales/Complaints follow up , if any)
  • Profiling of customer to be done on every customer engagement point.
  • Cross Sell of Banks products to engage and generate revenue from customers.(Productivity expectation is 85%)
  • Ensure adherence to Banks processes and audit requirements.
  • Ensure accurate and timely resolution of customer complaints with no /minimum escalations

Keyskills :
brand loyaltymiscustomer referencedigital salessalescustomer complaintscustomer serviceasset allocationlong term business relationshipscustomer loyaltycustomer loyalty measurementcustomer experience transformationcustomer advisory boardsportf

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