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Customer Service Representative

Fresher   Mohali   12 Jul, 2024
Job LocationMohali
EducationNot Mentioned
SalaryRs 2.0 - 2.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    • Job DescriptionFunction:Human ResourcesHR Generalist,Sales and BusinessCustomer Service
      • Customer Service
      • Customer Relationship
      • Customer Interaction
      • Computer Operating
      We are seeking customer-oriented individuals to join our team as Customer Service Representatives in Bangalore. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving their inquiries, and ensuring their satisfaction.Responsibilities:
    • Handle incoming customer inquiries through various communication channels (phone, email, chat)
    • Provide accurate and timely information to customers regarding their inquiries or concerns
    • Resolve customer complaints and escalate complex issues to the appropriate departments
    • Maintain a high level of professionalism and empathy while interacting with customers
    • Document customer interactions and update relevant information in the database
    • Collaborate with team members to improve overall customer satisfaction
    • Requirements:
      • Fluent in English and Hindi
      • Graduates preferred

Keyskills :
communicationeasily adaptableorganization skills

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