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Assistant Manager Operations

2.00 to 6.00 Years   Mohali   22 Feb, 2022
Teleperformance Global Services Pvt Ltd
Job LocationMohali
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaOperations Management / Process AnalysisCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job description
    • Ensure internal methodology is followed to manage and run efficient operations.
    • Manage day to day center operations in the absence of the Call Center Manager.
    • Meet Service Level Metrics
    • Work with support departments to ensure staffing strategies are effectively executed
    • Document and communicate system and business process gaps
    • Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling
    • Meet or exceed revenue goal.
    • Meet or exceed all performance goals.
    • Meet or exceed all production goals
    • Manage assigned shifts throughout the week (proper escalation, list management, strategic seating, etc.).
    • Conduct cross-trains and up-train at the request of the Call Center Manager.
    • Thoroughly and accurately re-cap the shift through a detailed End of Shift Report.

Keyskills :
call center managementoperations management

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