Bank Clerk

Job Description

Bank Clerk Duties and ResponsibilitiesBank clerks support banking activities through a wide variety of administrative and customer service tasks. Based on our research, a bank clerks core duties are:Process Customer TransactionsOne of a bank clerks main duties is processing customer transactions. Bank tellers are the clerks who tend to handle this duty the most, but clerks from other departments frequently need to provide support and backup to ensure a positive customer experience and reduce wait times. These transactions can range from deposits and withdrawals to loan payments and requests for cashiers checks.Answer Visitor QuestionsBank clerks also support positive customer experiences by answering customer questions about bank accounts, credit cards, and loan products. They may provide customers with information about specific account amenities and fees or may highlight the differences between two credit cards offered by the bank. Bank clerks also answer questions about bank policies and hours.Direct Customers to Bank PersonnelBank clerks may also assist customers by directing them to banking personnel. If a customer comes in for an appointment with a loan officer, for example, a bank clerk welcomes that customer and informs the loan officer of the customers arrival. In a larger bank branch, the bank clerk may then lead the customer to their appointment. Some clerks meet directly with customers to conduct loan or credit interviews as well.Verify Personal and Financial InformationMany bank clerks work in specific departments as loan or credit clerks. These clerks support bank activities by looking up and verifying customer information during the loan application process, providing loan officers or securities personnel with relevant financial data to make loan and credit decisions. Credit clerks may also contact other financial institutions to gather and check financial information. Tellers also frequently need to verify customer information to process transactions.Maintain Customer and Financial DataBank clerks enter and update customer and financial data in the banks computer systems based on customer or supervisor requests. This can include updating a customers address or contact information, making changes to customer income records, or removing customers from bank records when they close their accounts. Bank clerks also enter bank-related information in databases to support financial reporting.Support Cash Management ActivitiesBank clerks play an important role in cash management. Tellers keep detailed records and ensure that their cash drawers are balanced throughout their shifts. Vault clerks oversee daily cash deposits and verify amounts to maintain accurate records of cash deposits and reserves. Bank clerks who work with cash need to promptly report any discrepancies (both shortages and overages) to their supervisors so that errors can be quickly corrected.

Keyskills :
banking softwarebanking processbanking salescashbanking operationsinternational creditbank reconciliationbanking solutionsgraduate