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Operations Manager

3.00 to 6.00 Years   Lucknow   25 Nov, 2019
Bundl Technologies Pvt Ltd
Job LocationLucknow
EducationNot Mentioned
SalaryNot Disclosed
IndustryConsumer Durables / Electronics
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

In 2014, with a few restaurants on board, Swiggy started the hyperlocal journey, offering food delivery services within Koramangala, Bengaluru. Today, backed by the latest round of Series - H funding, and with presence in over 500 cities across the nation, the brand is Indian s leading food ordering and delivery platform. Backed by technology and a growing fleet of over 200,000 Delivery Partners, Swiggy today enables over 140,000 Restaurant Partners who leverage our expertise, to provide unparalleled convenience to consumers across India. Swiggy s technology - led approach to solving for hyperlocal, offers a hassle - free, fast and reliable delivery experience for consumers. A 10000 strong workforce is at heart of this journey, paving the way for the future of hyperlocal experiences. Want to be a part of this journey. Join us ABOUT TEAM - OPERATIONS: The operations team at Swiggy is responsible for delivering great customer experience through best - in - class delivery times and maximum serviceability. While we make our efforts in achieving these objectives, we also already have Indias largest delivery fleet and we are heavily focused on ensuring a great DE experience. We hope to make Swiggy the platform of choice for anyone in the country looking for a delivery job. CITY OPERATIONS TEAMS: Manage operations effectively to drive positive customer experience and optimise cost to support the overall business P&L. The city teams also work with central operations team on rolling out new products and processes to drive ops excellence and build sustainable operations Job Description & Responsibilities:

  • Strategizing and executing projects aligned with the company vision and setting timelines to reach those goals
  • Monitoring real time service levels and schedule adherence. Performing ad - hoc analysis and reports based on business needs
  • Responsible for ground roll - out for the project and sustenance in long run
  • Delivery Executive Training
  • Freezing selection criteria for DEs
  • Optimisation of Number of DEs required
  • Finalising training methods used for DEs and creating training plan
  • Finalising payout structure for DEs
  • Field Ops Planning
  • Complete city level SOPs as per requirement
  • Cold start delivery configs
  • Supporting and enabling field testing
  • Ensure hiring as per projected requirements
  • Assistance in implementation and analysing the impact of initiatives/experiments
  • Coordinating with city stakeholders to drive relevant initiatives/experiments
  • Gathering ground level intelligence through interaction with DEs and other supply chain stakeholders
  • Monitoring and improvement mechanism for DE behavior (Cancellations, Rejections, Touchpoint)
  • Updating SOPs for CC/OMT team in coordination with Ops strategy team.
Desired Skills:
  • Relevant work experience of 4 years in Operations with hands - on exposure in handling a large team of blue collared employees.
  • Experience in warehouse/fulfilment and fleet management.
  • Postgraduate from Premier Institution with proven negotiation skills and effective communication skills
At Swiggy, we never stop searching for innovative ways to put our consumers first, provide opportunities for our partners and employees alike, and nurture our business. Our journey towards becoming India s leading food ordering and delivery platform is not short of a roller - coaster ride. All this way made possible because of our unwavering belief in our core values, from which we built Swiggy s culture, brand and behavior. Swiggy is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come be a part of the exciting journey with us as we grow ,

Keyskills :
salesdelivery customer relationsmarketing managementeffective communication skills supply chainmusic making

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