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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Manufacturing |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
The position / About the Job :
In this job the Specialist Field Service Engineer would be responsible for;
Responsible for executing and providing technical support to customer: commissioning, installation, testing, repairing and maintaining as well as condition monitoring and energy audits on products, modules and systems at customer site. Experience on Alfa Laval product (decanters, High speed separators plate heat exchangers) is preferable.
Troubleshoot, investigate, and resolve technical problems with deep application and deep product knowledge at customers site or remotely Undertake field service jobs both locally and within the cluster Extending Remote support to Customer as well as Field Service Team. Communicate product related changes and technical upgrade to customer. Train customers on product and operation of equipment. Make advanced technical report along with observations recommendation at site get it signed by the customer. Follow up on actions and promises made to customers Report unsafe practices, incidents, and work for continuous improvement. Capture Installed Base on site and communicate sales opportunities to sales organization.
Proactive service advice. Preparing SOP (standard Operating Procedures), Troubleshooting guides for Customers as well as Field Service team. Update technical knowledge about product and application on regular basis. Effective utilization of Alfa Laval soft tools and reporting systems. Explore Business Development and opportunities of new services. Identifying upgrade opportunities at Customer sites communicate to sales team. Supervise and oversee service jobs within your scope of expertise
Who you are
As a Specialist Field Service Engineer, you will execute service of our 360 service portfolio and provide support on expert level at Sales company/Cluster level. This position is a technical reference in at least one product and application at Sales Company/Cluster level You would also share market intelligence and customer insight. You will Communicate reports and actions to be taken to resolve customers issue. You would be required to troubleshoot customers problems related to supplied products at site.
Your strong business acumen and strategic approach will guide the organisation to reach to the next level and deliver excellent customer experience and timely delivery. You are value driven person with high level of integrity. Your strong and courageous mindset is a key.
What you can be .
Keyskills :
commissioningautomationtroubleshootingsitesalesstrong business acumenon siteshare marketinstall basefield serviceenergy auditsremote supportheat exchangersbusiness acumenequipment supplytechnical supportproduct knowledgemarket intelligenc