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Spa Manager

1.00 to 3.00 Years   Kolkata   28 Mar, 2019
Marriott
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
Industryotel / Restaurant
Functional AreaBeautician / Stylist
EmploymentTypeFull-time

Job Description

  • Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units.
  • Provides and models service behavior to guests and employees.
  • Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
  • Position works with direct reports to carry out departmental strategies.
CANDIDATE PROFILE Education and ExperienceHigh school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.OR2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Recreation Operations
  • Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees absence.
  • Monitors quality, standards and meets the expectations of the customers on a daily basis.
  • Demonstrates knowledge of job-relevant issues, products, systems, and processes.
  • Schedules events, programs, and activities, as well as the work of others.
  • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Supports the management of outside vendors including water sports and scuba.
  • Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
  • Manages the childrens program (e.g., coordinates activities, purchases equipment and supplies etc.).
  • Manages group activities including sand painting, bon fires, and team building events.
  • Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
Providing and Ensuring Exceptional Customer Service
  • Serves as a role model to demonstrate appropriate behaviors.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
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Keyskills :
basissystemsappraisalpaintingspayogaqualityprocessmanagementadministrationayurvedaestaurant

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