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| Job Location | Kolkata |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | ERP / CRM |
| EmploymentType | Full-time |
Working experience in ServiceNow as Administrator and Developer. ServiceNow Certified System Administrator. Expertise in working with different ServiceNow modules such as Incident management, Change management, Problem Management, Notifications, Service Catalog, and Asset Management. Experienced in all phases of application life-cycle including Requirement Analysis, Design, Development, Production Support. Experience in working with the workflows using ServiceNow workflow editor. Create and use Update sets to move customizations between systems. Hands-on Experience in creating scripts like Client Scripts, Catalog Client Scripts, UI Scripts, and UI Policies Experience in using Glide Scripting for creating UI Action and business rules Hands-on Experience in creating and maintaining Access Control Rules for securing and providing the right access to the right person/role Worked a lot on User Administration Parts like Users, group creation, and assigning roles . Performed creation of application modules, tables, forms, links, and usage of personalizing form layout, UI policies, UI actions, data policies, business rules, client scripts, Script Includes. Have good experience in JavaScript, Glide Record, Glide Ajax scripting used in Service Now. Worked on Reporting, Report scheduling, Import/Export data. Worked on Scheduled Jobs, Email Notifications, Targeted Communications, and Special Handling Notes. Have good experience in creating and managing Service Catalogs, Record Producers, Order Guide, and UI Pages. Defined SLAs and configured SLA based on the holidays. Have Knowledge in REST and SOAP Integration. Worked with Transform Maps, Data Sources, and different transform scripts for data loads and management. Created transform maps both automatic field Mapping and Scripting. Done integration with 3rd party tools using Web services, SOAP, Email. Created various workflows for Change Management, Service Requests and SLAs and involved in redesigning the workflows using ServiceNow workflow editor,
Keyskills :
change managementhtmlbusiness rulesslaweb servicesfield mappingaccess controlservice catalogproblem managementincident managementuser administrationrequirement analysis