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RCAD Coordinator

2.00 to 5.00 Years   Kolkata   02 Mar, 2020
HDFC Bank Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

  • Ensure seamless RCAD Operations Fresh Limit setting for clients, Critical documents checking and raising FTR/ FTNR informing business.
  • Renewal, Modifications and deactivations of set limits for Accounts pertaining to Individual, Sole Proprietor, Partnership firms, Pvt ltd & Ltd Co.
  • Tracking and timely closures of Deferrals, Warehouse Godown, LOM, RAM Rating & CAM deferrals.
  • Weekly verification of WHR.
  • Dispatching documents to central team.
  • Fortnightly verification of Lien and release letters.
  • Quarterly verification of physical stock at WHR, Lien Letter.
  • Checking and ensuring data inputting in various system are checked and authorized.
  • Ensure implementation of Operations Process, Policies & Audit Guidelines as defined in the process note.
  • Suggest gaps in processes, if any and changes required to address such gaps.
  • Co-ordination with all Stake-holders Enhance interactions and co-ordination with Sales/Credit/Collections.
  • WHR expiry date reminder mails to be sent to PCG/RMs.
  • Record Management & Surprise visits Preparing R-CAD Registers and maintaining data records on daily basis for speedy retrievals.
  • Marking of Follow up mails to PCG/RMs for WHR expiry.
  • Weekly verification of WHR.
  • Fortnightly verification of Lien and release letter.
  • Quarterly verification of total WHR physical stock, Lien Letter.
  • Preparing e-Record of Delivery, dispatch the documents/files to CPU, maintaining Courier Register, mail management.
  • MIS, TAT Management & Audit Reporting Monthly MIS to BCU/CPU on regular basis.
  • Ensure that the TAT in maintained.
  • Analysis of Errors/Exceptions reported by Concurrent Auditors/Central Processing Unit and take remedial measures to avoid recurrence of the same in future.
  • To ensure Nil financial exposure to the Bank due to lapses/errors/miss-outs.
  • Contributing ideas and suggest process simplifications/improvements.
  • Complaint Management.
  • Recording complaints as per specified process.
  • Resolving all customer complaints received by self, branch, other units within the stipulated TATs.
Skills
  • Banking Product & Process Knowledge
  • Communication Skills
QualificationsGraduation: Post-Graduation (optional),

Keyskills :
customercomplaints mis CADCoordinator BankingProduct ProcessKnowledge

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