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IT Helpdesk Engineer || Level 3

3.00 to 7.00 Years   Kolkata   18 Dec, 2020
Net Connect Pvt Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryRs 1.0 - 4.5 Lakh/Yr
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Helpdesk engineer/ ecosystem partner support L3Qualification:

  • BE/ B.Tech/ M.Tech/ MSc/ MCA qualification or equivalent
  • Should have good MS-Office skills
  • Microsoft Power point knowledge @ expert level
  • Excellent written and verbal communication skills
  • Language Hindi and English Must
  • ITIL 4 Foundation Certified
Experience: Min. 3 years of experience in respective areas under Contact Centre environment Experience of generating predefined reports from reporting tools Problem Management and Knowledge on Root cause analysis Techniques Understanding of Lean Sigma is preferred Knowledge of relevant call tracking applications Knowledge on Open Source ITSM Ticketing tools SLA tracking Building in KB articles for HelpDesk operationsPRIMARY RESPONSIBILITIES Available to receive calls on 24 x 7 x 365 basis and do ticketing. First level support for various issue categories through effective usage of knowledge base with the agreed SLA. Ultimate responsibility for ownership of all customers incidents or logged service Requests Manage and collaborate with third party suppliers and ensure that their performanceAnd provision of services and quality are in line with our expectations and enable us toMeet or exceed service levels Active Directory Managementa. Workstation Creation & Deletionb. Internet Accessc. Group Access Assignmentd. Active Directory Inventory Maintenance and updation.e. DHCP Authorization with the help of customer TeamDesktop Software & Application Testingi.New Ultra Image Testingii.New Symantec Antivirusiii.Patch Testing and Deploymentiv.New Application Testingv.Microsoft Lync testing & Deploymentvi.Image Deployment testing on new IT Asset,

Keyskills :
boilersafetydcssteam turbineextractionroot cause analysisms officeroot causeopen sourcecall trackingknowledge basepartner supportactive directoryproblem managementverbal communicationinventory maintenanceslaleanitsm

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