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Job Location | Kolkata |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Internet / E-Commerce |
Functional Area | SBU Head / CEO / Director |
EmploymentType | Full-time |
About ToptalToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and over 40% year-over-year growth, Toptal is the largest fully distributed workforce in the world.We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun (see this video from The Huffington Post). We see no borders, move at a fast pace, and are never afraid to break the mold.Position DescriptionAs the Director of Marketplace Operations, you will play a key role in leading the strategy and execution for ensuring that extraordinarily high-quality freelance talent is efficiently and optimally placed to meet client demand. As a revenue-driving force for Toptal, you will lead a team of customer-facing matchers (Toptal s form of Customer Success Managers) that are responsible for generating active engagements by expertly pairing freelance talent with clients. These teams of matchers are also responsible for establishing optimal pricing and ensuring growth through successful long-term client relationships. In this role, you will develop a strong infrastructure to support and contribute to rapid growth, and ensure team structures and processes align with future business initiatives.This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.Responsibilities:You will be responsible for building and executing a strategy to effectively match freelance talent to meet the speed and quality expectations of our clients. Your strategic and analytical thinking will contribute to the optimization of the talent matching process to ensure successful long-term engagements, while also operating vertical and specialization expansion scenarios.Your role will require you to lead a global team and design daily practices to encourage revenue optimization through a strong focus on client needs assessments, cross-selling efforts, and pricing strategies. You will be responsible for optimizing the organizational structure and detailed capacity planning in alignment with forecasted demand.Strong partnerships with our lines of business and consideration of valuable feedback loops will be vital in maximizing the impact of the team. Your success will be measured by exceeding established KPIs designed to meet our high standards for speed and quality consistently.In the first week, you will:
Keyskills :
cross sellingcapacity planningdemand forecastingbusiness operationsclient satisfactionmanagement consultingrelationship managementoptimization strategies