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ABHFL-Sales Manager-Direct-Kolkata

4.00 to 8.00 Years   Kolkata   21 Jun, 2022
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    ABHFL-Sales Manager-Direct-Kolkata4) KEY RESULT AREAS: WRITE THE KEY RESULTS EXPECTED FROM THE JOB AND THE SUPPORTING ACTIONS FOR EACH OF THESE KEY RESULT AREAS (FOR A MAJORITY OF JOBS TYPICALLY THERE COULD BE 4- 7 KEY RESULT AREAS)Key Result AreasSupporting ActionsSales Planning & ManagementWork with ASMABHFL and plan sales operations for achieving targets, considering competitive forces and local trends, and cascade the same to the teamScan the local market and competitive offerings on a periodic basis, guiding team members on possible opportunities and challengesProactively track target achievement and intervene with sales efforts (personal references, prospecting, etc.) to ensure the sameCommunicate sales targets and provide team members clarity on business goals, role expectations, product characteristics and USPs to enhance effectiveness of sales effortsDeploy schemes to drive sales and enhance profitability, ensuring dual focus on sales expansion and cost optimizationProvide data for and compile periodic MIS reports for disbursements, profitability, NPAs, market expansion, etc. and communicate to ASM ABHFL as well as to team membersCustomer Acquisition/ EngagementIdentify local business growth opportunities, guide customer acquisition efforts, intervening where required for relationship management/ originationWork closely with team members, hand-holding critical/ complex transactions to ensure favorable closure with customer satisfactionIntervene where required to manage customer complaints/ grievances effectively, and escalate to ASM ABHFL as necessary to secure customer relationshipOperational EffectivenessMonitor and ensure efficient business processes/ operations across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)Work with team for adequate focus on different distribution channels, interfacing with senior stakeholders as required for smooth operationsDrive process efficiencies and faster TATs through interfacing with stakeholders across processes and functions (Risk, Operations, Sales Governance)Drive the implementation of improved processes and best practices in order to enhance operational effectiveness, productivity and overall business impactCross-Selling across ABFSG productsDrive team efforts as per Cross-Selling strategy agreed with ASM ABHFLDrive alignment to the adopted Cross-Selling strategy by supporting team members with requisite communications, training, guidance, and interfacing with clients where requiredTeam and Internal Stakeholder ManagementGuide and develop team members for enhanced customer acquisition and engagement efforts, and hand-hold as requiredNominate teams for relevant technical and behavioral trainings/ seminars and work on self-development initiativesCoordinate with internal stakeholders for smooth operations and alignment towards achievement of targetsPortfolio & Risk ManagementWork with the Risk, Operations and Sales Governance teams to ensure adherence to risk management and control mechanismsDrive compliant Sales Operations and sound risk management by training and guiding the team proactively on early alert practices to reduce NPA risksCompile and ensure systematic, accurate MIS on NPAs and credit trends, providing inputs on factors impacting portfolio qualityQualifications:Other DegreeMinimum Experience Level:4-8 Years

Keyskills :
customer acquisitionrisk managementsales planning

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