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CX Consultant

8.00 to 10.00 Years   Kochi   19 Oct, 2019
Suyati Technologies Pvt Ltd
Job LocationKochi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Minimum Requirements:

  • 8 to 10 years of experience in technology and business consulting experience.
  • Bachelor of Engineering with Master of Business Administration
  • Excellent interpersonal, and communication skills.

Major Skills:

  • Thought leadership skill set is added advantage (Blogging, Presenting at conference, Writing White Papers etc.)
  • Understanding of CMS, CRM, e- Commerce, MarTech Solutions, and Analytics solutions.
  • Understanding business domains, emerging trends in technology (Cloud, BigData, Distributed Computing, IoT, Edge Computing and etc.)

Soft Skills:

  • Excellent analytical and problem solving skills.
  • Excellent verbal and written communication skills.
  • Willingness to learn new platforms and adapt as requirements change.
  • Ability to be flexible and creative.

  • The CX/DX consultant will directly work with Executives at Suyati s Largest Customers in their digital customer experience growth.
  • Architect/Design customer experience programs/solutions for Suyati s customers by providing consulting, advising, and supporting the Executives of Suyati s customers.
  • Engage with C- Level executives to design and instigate a Digital Customer Experience Program with continuous innovation and transformation.
  • Create and Improvise the customer journey, customer acquisition and retention
  • Understand Suyati s customer business domain, requirements, challenges, latest technology trends by leveraging insights and patterns from data/DNA.
  • Ensure reports and metrics- driven culture with Customers and internal teams.
  • Enable Sales, Marketing, Product and Delivery teams to practice the Customer Experience
,

Keyskills :
white papersproblem solving emerging trendstechnology trends thought leadershipbusiness consulting customer experiencecustomer a

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