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| Job Location | Jaipur |
| Education | Not Mentioned |
| Salary | Rs 8 - 10 Lakh/Yr |
| Industry | Banking / Financial Services |
| Functional Area | Customer Service (Domestic)Operations Management / Process Analysis |
| EmploymentType | Full-time |
Key Responsibilities1 Receipt and tracking of customer communication through any source Physical, mails, Phonecalls etc.2 Ensure timely and accurate processing of all general banking and trade and forex transactions3 Complaint resolutions within / better than defined TAT4 Custodian of delivery of superior service experience to all5 Meeting all the regulatory and Internal control requirements6 Exception Management, monitoring and tracking transaction status and ensuring end to end &&timely resolution7 Work closely with the RM , TBG team, Treasury, Product Sales and Zonal heads to achieveorganization goals8 Maintain high level of knowledge across business banking products and services offered esp NBD Channels , Trade and Forex products and services offered and keep abreast of changingRBI guidelines and regulations ,procedures and processes.9 Responsible for on-boarding customers and cross sell of net banking solutions to clients welcome calling, support client engagement initiatives10 Handling inward and outward remittances, export and import, LO,BO, PO as well as LC and BGrelated transactions including all queries, requests, issues and escalations11 Suggestion of improvements on service processes to ensure superior service delivery12 Handling all client and RM escalations and keeping supervisors informed13 Inter- departmental co-ordination such as Branch Ops, NOC, CAD, FIG an Risk teams to ensure minimum delays to client fulfilment14 Handling documentation related to complex transactions such as FDI, FCGPR, FIRC and related follow ups with branches and NOC teamsInterested candidates can share their updated resume onrecruiter4.spbcgroup@gmail.com
Keyskills :
noccadfdiexportforexnetfigsalesrisklientengagementwholesalebankingbusinessbankingexceptionmanagementbankingproductscustomercommunicationbankingsolutionsinternalcontrolserviceprocessesproductsales