Process_Associate

0.00 to 4.00 Years Jaipur 06 Dec, 2022

Job Location	Jaipur
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	Customer Service (Domestic)
EmploymentType	Full-time

Job Description

Responsibilities Premium application, reinstatement, renewal of payment received from policy holders Backdate and cancellation of polices in case of payment made by policy holder get bounce Respond to email /phone queries related to disputed cases Research and analyze the disputes/deductions in ERP Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution See opportunities and recommend solutions for process and automation improvements Daily reporting of individual portfolios to track and monitor the past dues and pending items Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact Work as a teammate to process any adhoc request in a timely manner. Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally. Call out problems to senior staff members and or management as appropriate. Qualifications Minimum qualifications B.Com Freshers are eligible Excellent English interpersonal skills Preferred Experience Prior cash application experience MS Excel knowledge,

Keyskills :
customer relationsinsurancequalitysalessapcustomer focuscustomer service

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Process_Associate

Job Description

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