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IT Helpdesk / L1 Support / MIS Executive / CUSTOMER SERVICE...

2.00 to 6.00 Years   Jaipur,Other Rajasthan   12 Jun, 2024
Intalia Technologies Pvt Ltd
Job LocationJaipur,Other Rajasthan
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Graduate or equivalent with 2 to 3 years in the following area and technologies--1. Monitoring of the system via queries2. Responding to Customer queries3. Alerting the tech team in the event of alerts /failure / suspected failure in the systemSkills required:a. Computer Skills with MS Office, Internet Browsingb. Preparation of Reports and interaction with Telephone with concerned persons on receipt of alerts and data logs etc.c. Attentiveness to issuesd. Ability to diagnose problems and resolvee. Tele callingThe candidates will be stationed in Jaipur and will work in shifts . This will be a 6 day working week. Candidates will have to work on shift based roster and if they work on Sunday / Holidays then compensatory off will be provided.Ability to commute/relocate: Place of Posting Client Location Jaipur / Noida : Reliably commute or planning to relocate before starting work (Required)Education: Graduate with atleast 3 Years Experience. or Diploma / Graduate with 2 Years (Preferred)Experience: total work: 3 year (Preferred) Customer service: 2 year (Preferred)Language: English (Preferred) Hindi (Preferred)Job Types: Full-time, Permanent, TemporaryContract length: 11 monthsBenefits: Food provided Health insuranceShift: Rotational shiftEducation: Diploma (Preferred)Experience: total work: 3 years (Preferred) Customer service: 2 years (Preferred)Language: English (Preferred) Hindi (Preferred)Work Location: In person,

Keyskills :
MS OfficeInternet BrowsingPreparation of ReportsTele callingAttentiveness to issues

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