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DG - Senior Manager - Commercial Leasing and Lending

5.00 to 11.00 Years   Jaipur   05 Feb, 2022
Genpact India Pvt Ltd
Job LocationJaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    Senior Manager, Banking Youll be required to balance a big team of approx. 100+ members. It s a banking operation. Person needs to handle customer for new and existing opportunities; daily operation calls with senior leadership and with customers as well. Need to be a strategic leader for upskilling and mentoring team managers accordingly. Looking after internal partners and customer as well. Job requires high comprehension level & ability to make decision following the banking policies. Ready to take challenges on certain things on getting the task done, also will be responsible for setting up new operations, delivering SLAs, getting the attrition in control and people metrics in place. Responsibilities Handle client operations with ease via exhibiting knowledge on retail, personal banking and commercial lending as a subject matter authority Balance the day-to-day operations and partner with transition, transformation for setting new operations Engage in new client pilots, solution and review processes for new opportunities. Lead and empower staff to deliver customer service perfection Use quality supervising data management system to compile and track performance at team and level. Responsible for getting teams people metrics in control and responsible for attrition. Agile in taking initiative and accountability for consistently achieving goals and delivering on expectations with an ease of adaptability to a dynamic work environment Prepares and analyzes internal and external quality reports for management staff review Participates in discussions cross-functional teams on process standardization, process improvements, system validation, customization, and integration of new tools and technologies Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards Qualifications we seek in you Minimum qualifications Graduate (any stream), preferably Commerce Proven experience in banking sector and handled big teams as a TL with excellent partner and customer management. Preferred Qualifications Excellent data analytics skills and knowledge of Banking Domain Good understanding of different types of Lending operations Good project management, documentation and process orientation skills Can generate interest and understanding of sophisticated areas through persuasive communication; Good interpersonal and teamwork skills to work efficiently with different internal and external teams Good customer and partner management. Build excellent relations with customers. Must demonstrate and cultivate customer focus, collaboration, accountability, initiative and innovation High on personal integrity Proficiency with office tools like MS Word, MS excel & power point. Must be able to demonstrate high level of self-motivation, energy and flexibility Responsibility of people metrics delivery and Operations SLAs.,

Keyskills :
financesalesltdmisaccountancydata analyticscustomer focusdata managementcustomer servicepersonal bankingequipment supply

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