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Team Leader - IT - QA

2.00 to 7.00 Years   Indore   05 Jan, 2023
Job LocationIndore
EducationNot Mentioned
SalaryRs 3.5 - 6 Lakh/Yr
IndustryPharma / Biotech
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Role - Team Leader. - End User Support - ITQAQualification - Any graduateDomain - PharmaManages internal team escalations, providing support with complex issues or requests.Acts as a single point of contact for customer escalations, requests for preferred service, and complex questions.Sets performance targets, and monitors progress against agreed quality and performance criteria.Positively interacts with and supports end users with their technical issuesReviewing and analysing system specifications; Executing test scripts and reviewing results; Reporting and documentingWeekly/Monthly/Quarterly review with team and client

Keyskills :
technical supportpharmamis reportingreportingteam managementworkstationsit infrastructurereviews

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