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Customer Care Executive

0.00 to 4.00 Years Indore 01 Aug, 2024

Skywings Advisors Private Limited

Job Location	Indore
Education	Not Mentioned
Salary	Rs 1.0 - 2.5 Lakh/Yr
Industry	Banking
Functional Area	Customer Service (Domestic)
EmploymentType	Full-time

Job Description

Position description: Customer Interaction & Query/Complaints ManagementJob Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)Enquiries & transactions related to the products availed by the customer.Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.Handling requests such as Debit / Credit Card Pin, Net Banking Password, PIN / IPIN statement of account, Fixed Deposit advice etc.Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.) Responding to customers with the resolution within the defined TATs.

Keyskills :
voice processcustomer servicecustomer carevirtual care officer

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