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| Job Location | India |
| Education | Not Mentioned |
| Salary | Not mentioned |
| Industry | Not mentioned |
| Functional Area | 1 |
| EmploymentType | Full-time |
Associate Director Quality / Process Excellence - MNC BPO (Hyd / Mum / Bglr).Purpose of the role :- Reporting to the Director/VP, the Associate Director Cap dev - Quality is responsible for Strategizing, conceptualizing & implementing Strategic quality framework & improvement projects that supports consistent delivery of client metrics & value to business.- Responsible for managing onshore quality team for diverse businesses from Offshore location.- Champion customer experience, cost and compliance goals for the org. Partner with various stakeholders to support business and create value for client and Org. Champion the values.- Manage and implement quality methodologies such as six sigma, Lean & COPC, at least 7 years in BPO sector.- Working closely with client to understand requirements and business critical measurements, ensuring appropriate standard of quality monitoring and measurement is implemented to achieve exceptional quality.- Proactive management of identifying trends, producing root cause analysis and providing solutions- Innovate and improve processes.- Working knowledge of Industry tools including but not limited to AI, RPA, ML and application to improve customer journey.- Manage a team of quality Leads, AMs Managers & Sr. Managers for various businesses.Experience :Required: Graduate/Postgraduate with 10 years experience- Experience in digital transformation using AI and RPA tools.- Experience in leading Six sigma, lean projects- Experience in creating and managing strategic QA framework.- Experience in leading client interactions- Experience in working with diverse culture and multi-level Stakeholders.- Telecom & BFSI Industry knowledge desired.Should be open work in 4:00PM IST shifts.Interested candidates can call us @ 040-35596951 / 8977001402. IIM Jobs