| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Hyderabad / Secunderabad, Telangana,India |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Telecom / ISP |
| Functional Area | IT |
| EmploymentType | Full-time |
1. Take the ownership to oversee the day to day operations relating to Incident Management. Monitor the resolution of incidents involving multiple Service Providers and ensure it is within the SLA. 2. Ensure ticket handshake mechanisms across providers are understood, maintained and updated. 3. Act as the escalation point for unresolved Incidents 4. Trending of incidents across providers Escalation of Incidents and issues to Customer 5. Manage Major Incidents or situations across providers 6. Provide guidance to internal and external Service Providers in fulfilling their incident management roles and responsibilities. 7. Identify and implement Incident Management process improvements and ITSM platform/integration enhancements relating to same. 8. Run Process Compliance Audits and feedback to the Service Provider resources.
Keyskills :
Incident ManagementITSM platformProcess Improvements