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Job Location | Hyderabad / Secunderabad, Telangana |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | ITES / BPO / Call Center |
Functional Area | Customer Service /Call Centre /BPO |
EmploymentType | Full-time |
Process Metrics review with the senior management and the team Identifying, recommending and implementing ways to increase the productivity and the quality of the team Adherence to company policies Ensuring the process meets the defined Service Levels ISO and HIPAA compliance Drive ResultsManaging Self Identify and participate in training / developmental programs Inspiring Others / Managing Teams Coaches and mentors Team Leads & AMs Hiring as per the process requirements Works with Cross-Functional Teams to ensure that both internal and external customers needs are met. Desired skill sets Process SLA Telephone etiquettes / MS office / Effective communication
Keyskills :
People Management SkillsKraAbsentism