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Hiring for Operations Manager Call WhitehorseManpower

8.00 to 12.00 Years   Hyderabad / Secunderabad, Telangana   25 Jun, 2023
Job LocationHyderabad / Secunderabad, Telangana
EducationNot Mentioned
SalaryNot Mentioned
IndustryITES / BPO / Call Center
Functional AreaCustomer Service /Call Centre /BPO
EmploymentTypeFull-time

Job Description

Process Metrics review with the senior management and the team Identifying, recommending and implementing ways to increase the productivity and the quality of the team Adherence to company policies Ensuring the process meets the defined Service Levels ISO and HIPAA compliance Drive ResultsManaging Self Identify and participate in training / developmental programs Inspiring Others / Managing Teams Coaches and mentors Team Leads & AMs Hiring as per the process requirements Works with Cross-Functional Teams to ensure that both internal and external customers needs are met. Desired skill sets Process SLA Telephone etiquettes / MS office / Effective communication

Keyskills :
People Management SkillsKraAbsentism

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