ITSM Associate

Job Description

About the RoleAssist and undertake in coordinating all tasks related to the successful completion of requests for IT hardware Asset disposals for US / International including WFIP sitesAssist / Manage / Provide oversight of 3rd party disposal vendors engaged for monitored disposal of IT hardware devices. Assist and partner with teams to provide direction for governance and reporting of IT hardware device disposals and coordinate efforts related to SEZ/PEZA inspection, pollution certificates, preparation of gate pass and other requirements for engagement of pickup/removal and disposal of IT hardware assets by 3rd party disposal vendors.Uses technical experience such as desktop, networking and other technical applications and knowledge of process and workflow methodologies and tools to ensure IT hardware assets are managed through the lifecycle end, i.e., disposal.Responsibilities are varied and may include one or more of the following but not limited to :Execute / Monitor / Track progress related to all US / International / WFIP IT and CPG Hardware disposal requests including identification of issues and recommended solutions ensuring service quality and cost-effectiveness and as per SLAs and build Governance / Control PointsCo-ordinate / Resolve / escalate issues related to 3rd party disposal vendor performance including meeting or exceeding service level agreements (SLA)Ensure proper Process Controls and liaison with the Control Team to create a robust Standard Operating Procedure with effective Controls. Also, should be able to handle Control Audit when requiredPartner and Collaborate with ITAM / SCM / Finance / Vendor / Legal / Risk Peer Groups and other service partners for weekly and monthly reporting of IT hardware assets for completion of full lifecycle management review of vendor performance and identification of issues or problemsCoordinate with the U.S. Enterprise Monitored Disposal & Logistics team on all policy and process changes including implementationRemediation of all Discrepancy in relation to Inventory and RequestsEnsure timely revisions and updates for process and/or procedural documentationProcess Efficiency - Provide inputs for Simplifying Processes and drive automationShould be efficient in managing escalations and analyzing the root cause of issue.Metrics Reporting Prepare various Financial Reports / Metrics for evaluation for LeadershipResponsible to manage and evaluate Contracts / Purchase orders / Invoices / Requests to execute / review requests for IT Asset DisposalTeam Player - Must be a team player and willing to help others as needed to make the team successfulMultitasking - Ability to multitask in a highly complex, fast paced environmentShould be able to Lead Projects for deliveryShould be able to effectively manage Vendor GovernanceEssential QualificationsB.Com / MBA (Finance) / (IT) / B.Tech / B.E / M.Com / B.Sc / M.Sc / M.TechStrong analytical skillsMarket Skills and CertificationsGood knowledge on ITAM / SAM / SCM / Sourcing / Procurement / Vendor Management / Budget ForecastingCertificate in ITIL / ITAM / SAM / SCM is desirableKnowledge on Data Centers InfrastructureKnowledge on Servers, Network / Storage/ EUC Devices / MainframesAbility to handle multiple tasks at any given timeExcellent verbal and written communication skillsExcellent interpersonal communication skillsMetrics Tracking / Reporting / Dashboard SkillsTime management skillsExperience1 4 Year Experience in IT Asset Management / Software Asset and Configuration Management / Software Asset Management / IT Asset Compliance / Software License Compliance / Software License Management / ITAM Governance / Vendor Governance / Business Process Services / Technology Delivery Services or Equivalent / IT Infrastructure Operations / Risk Compliance1 4 Year Experience related to relationship management / stakeholder management in delivering Technology services / Business Process ServicesEducation: M.Com. (Commerce)rrr r r r rBE/ B.Tech (Engineering)Industry: Financial Services/Stockbroking, Banking

Keyskills :
networkinghardwareissueit hardwarenetworkdesktop