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We Are Hiring For International Non-Voice Process (Customer Support)

0.00 to 3.00 Years   Hyderabad   28 Aug, 2023
24-7 Intouch India Private Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    WE ARE HIRING FOR INTERNATIONAL NON-VOICEPROCESS:
    • Should be flexible to Work from Office & Night shifts
    • Two way transportation is provided
    • Salary as per market standards
    • Looking for only Immediate joiners
    • Undergraduates/Freshers can also apply
    ------------------------------------------------------------------------------------------------------------------------------------------As a Customer Service Representative (Chat / Email) You Will:
    • Responsible for providing excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools
    • Responsible to handle inquiries in a manner which meets quality and performance standards
    • Identify and escalate priority emails to appropriate channels
    • Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines
    • Document customer transactions accurately in the appropriate systems
    • Coordinate with the co-workers, lead persons and other departments as appropriate
    • Actively listen to the customer, and show empathy and patience
    • Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken
    • Ensure policies and procedures are followed in all contacts
    • Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer
    • Learn and retain a thorough working knowledge of all existing and new processes and procedures
    • Respond to incoming chats/emails within the stipulated SLA and meet the quality and performance standards by achieving assigned Key Performance Indicators e.g. Contact Handle Time, Quality, CSAT & DSAT
    • Attend Team Meetings/additional training sessions as scheduled
    • Performs other duties as assigned
    As a Customer Service Representative (Chat / Email) You Have:
    • Fundamental understanding of eCommerce websites
    • Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
    • Ability to listen attentively and to use the information provided by clients to tailor responses and actions to meet the clients specific needs
    • Ability to work in a fast-paced, hectic, changing environment
    • Ability to organize and follow up multiple tasks/details with accuracy and timeliness
    • Ability to operate a phone system, personal computer
    • Ability to adhere to all organizational policies and procedures
    • Ability to work a variety of shifts including days, afternoons, evenings, nights, weekends and holidays
    • Ability to perform basic mathematical functions
    • Must successfully pass a background check if required
    • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
    Work Location: 4th 5th Maximus Towers 2A Raheja Mindspace IT Park Madhapur, HITEC City, Hyderabad, Telangana500081 Interested candidate can Contact/Share resume to below HR Recruiter:Amir Mumtaz(HR Recruiter) hidden_mobile (Whatsapp) /hidden_mobile / hidden_mobileamir.mumtaz@24-7intouch.com

Keyskills :
non voiceinternational bpocommunication skills

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