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WALK-IN | INTERNATIONAL VOICE PROCESS | EVERY TUESDAY & THURSDAY | HYDERABAD

0.00 to 4.00 Years   Hyderabad   27 Jun, 2024
Intouch CX
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 1.5 - 4.5 Lakh/Yr
IndustryOthers
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    WALK-IN FOR CUSTOMER SERVICE ASSOCIATEINTERNATIONAL VOICE PROCESS - EVERY TUESDAY & THURSDAY - HYDERABADEXPERIENCE: 1 TO 4 YEARSSALARY: 2.5 LPA TO 4 LPAWALK-IN DETAILS:
    • DAYS: EVERY TUESDAY & THURSDAY
    • TIME: 11:00 AM TO 3:00 PM
    • LOCATION: 4TH & 5TH MAXIMUS TOWERS, 2A RAHEJA MINDSPACE IT PARK, MADHAPUR, HITEC CITY, HYDERABAD, TELANGANA 500081
    JOB OVERVIEW: WE ARE LOOKING FOR A SELF-MOTIVATED INDIVIDUAL WITH EXCELLENT CUSTOMER SERVICE SKILLS TO JOIN OUR TEAM AS A CUSTOMER SERVICE ASSOCIATE. IN THIS ROLE, YOU WILL PROVIDE MULTI-LEVEL ASSISTANCE BY DIAGNOSING AND SOLVING ISSUES TO DELIVER THE BEST SOLUTIONS TO OUR CUSTOMERS.ROLES & RESPONSIBILITIES:
    • WORK IN VOICE AND BACK-OFFICE (BO) PROCESSES OR IN A BLENDED PROCESS.
    • DOCUMENT WORKFLOWS WITH A TYPING SPEED OF AT LEAST 30 WPM.
    QUALIFICATIONS:
    • MINIMUM OF 1 YEAR EXPERIENCE IN A U.S. VOICE PROCESS.
    • POST-SECONDARY DEGREE FROM ANY RECOGNIZED INSTITUTE.
    • FLUENCY IN SPOKEN ENGLISH.
    • EXCELLENT JUDGMENT SKILLS TO EVALUATE SITUATIONS AND PROVIDE EFFECTIVE SOLUTIONS IMMEDIATELY.
    • ABILITY TO QUICKLY LEARN NEW SKILLS AND ABSORB AND INTERPRET NEW INFORMATION, PRODUCTS, AND FEATURES FROM THE CUSTOMERS PERSPECTIVE.
    • STRONG COMMUNICATION SKILLS AND HIGH EMOTIONAL INTELLIGENCE.
    • EXCELLENT PROBLEM-SOLVING AND CUSTOMER SERVICE SKILLS.
    • STRONG ANALYTICAL AND INTERPERSONAL SKILLS.
    • ABILITY TO BE A SELF-STARTER, MAINTAIN A SENSE OF URGENCY, AND REMAIN CALM UNDER PRESSURE.
    • FLEXIBLE SCHEDULE WITH THE ABILITY TO WORK NIGHT SHIFTS.
    BENEFITS:
    • ATTRACTIVE COMPENSATION PACKAGE WITH PERFORMANCE-BASED INCENTIVES.
    • OPPORTUNITIES FOR LEARNING AND GROWTH.
    • OUTSTANDING REWARDS AND RECOGNITION PROGRAM AND EMPLOYEE ENGAGEMENT ACTIVITIES.
    • TRANSPORTATION PROVIDED WHILE WORKING ON-SITE.
    • MEDICAL INSURANCE.
    • PROVIDENT FUND (PF) AND EMPLOYEE STATE INSURANCE (ESI) / HEALTH INSURANCE.
    • TWO-WAY TRANSPORTATION (PICK-UP AND DROP).
    • INCENTIVE PLANS BASED ON PERFORMANCE.
    • FIVE WORKING DAYS WITH TWO DAYS OFF PER WEEK.
    PREFERRED SKILLS/ABILITIES/EXPOSURE:
    • GRADUATE OR POSTGRADUATE DEGREE.
    • EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS.
    • WILLINGNESS TO WORK IN ROTATIONAL, NIGHT, AND GRAVEYARD SHIFTS.
    • 100% WORK FROM THE OFFICE.
    • AT LEAST SIX MONTHS OF EXPERIENCE IN A U.S. VOICE PROCESS.
    HOW TO APPLY: INTERESTED CANDIDATES CAN ATTEND THE WALK-IN INTERVIEWS AS PER THE GIVEN SCHEDULE. PLEASE BRING YOUR UPDATED RESUME AND ANY OTHER RELEVANT DOCUMENTS.

Keyskills :
voice processinternational processvoice supportcustomer supportcustomer serviceblended process

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