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Walk-In Drive For Team Leader

1.00 to 2.00 Years   Hyderabad   24 Aug, 2022
GJ Solutions India Private Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process AnalysisCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Walk-In Drive for Team Leader -24th to 29th Aug,2022.Walking Date: 24th Aug,2022 to 29th Aug,2022Time: 10:00 AM to 5:00 PMCompany Name : GJ SOLUTIONS INDIA PVT LTDDesignation : Team LeaderExperience : 1 To 2 YearsNo. of Positions : 3 (Inbound), 1(Outbound)Shifts : Rotational (IB), General shifts (OB)Process : Sun direct DTHGender : MaleNP : IB( Immediate),OB( 1 week)Job Location : HyderabadLanguages preferred : Telugu, Hindi & EnglishQualification : Any DegreeSalary : 3L CTCRoles and responsibilities:
    • Handling a team of 25 members involved with inbound and outbound voice operations for a domestic BPO
    • Floor Management - To Maintain, track and analyze the team
    • Handling the critical 365*24*7 operation and making sure all productivity and quality metrics are met
    • Identifying and correcting process and product related discrepancies
    • To ensure 100% closure of feedbacks
    • Maintain individual productivity and quality standards according to company requirements.
    • Control attrition and manage unplanned shrinkage
    • Candidate should have decision making skills and analytical skills and good communication (verbal and written)
    • To create and publish regular operational reports with management and clients (daily, weekly, and monthly)
    • To identify gaps and conduct feedback and refresher sessions with agents to improve quality of calls.
    • Should be flexible with rotations shifts
    Address: GJ Solutions India Pvt Ltd 5 th Floor, Pavani Prestige Complex RS Brothers building, Ameerpet Hyderabad.Contact Number: hidden_mobile/hidden_mobile

Keyskills :
floor managementcustomer issue managementanalytical skillscustomer servicedomestic bpoteam handlingcustomer service managementinbound voice operationsteam leader

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