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Virtual Relationship Manager

3.00 to 7.00 Years   Hyderabad   20 Apr, 2024
HR Globe Recruitment Service
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 5 - 6 Lakh/Yr
IndustryBanking
Functional AreaCustomer Service (Domestic)Investment Banking / M&A
EmploymentTypeFull-time

Job Description

    Job Role: Team Leader* Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.* Collaborating with fulfilment teams to ensure best in class conversion ratios.* Ensure availability of trained manpower to maintain production at 100% capacity.* Meet cost to income ratios as determined by Score card.* Adherence to Standards of Performance.* Meeting Customer Satisfaction index as measured through NPS surveys.Job Requirements:* Graduate with 7 years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15 Full Time Employees.* People management skill essential.* Experience in working in a tele-sales or relationship management in BFSI preferred.* Certified in AMFI/IRDA.* Good listening skills and strong communication abilities.* Team Player.

Keyskills :
vrmvirtual managementvirtualvirtual work

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