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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 2.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
Monitoring, coaching and providing feedback to improve performance Attend Client calibrations & quality reviews Identify process level gaps & analyze root cause of complaints Develop & implement effective training Programs & Modules Conduct training follow-up session and measuring effectiveness of training Active participation in developing training assessments for participant evaluation Soft Skills (Sales, CS & V&A training) with knowledge of System, Product and Process Training Process Expert - Knowledge & Delivery Do TNA (training need analysis) Ensure accurate, timely and efficient analysis of all reports pertaining to the trainees’ performance during the course or training Regularly updating training modules Conducting Quarterly / Weekly Refresher Tests for the processJoin with us immediately9032003244 / venkat@hrhnext.in
Keyskills :
reviews training monitoring analysis ualityreviews softskills processtraining