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Telecom Jobs

Telecom Order Management Operations

0.00 to 10.00 Years   Hyderabad, Telangana   11 May, 2024
Michael Page
Job LocationHyderabad, Telangana
EducationNot Mentioned
SalaryNot mentioned
IndustryNot mentioned
Functional Area1
EmploymentTypeFull-time

Job Description

  • Fast track growth & PnL ownership
  • Handling multiple clients
About Our Client Our client is one of the big 4s and a global brand. Responsible for the daily operational management of telecommunications including:
  • Project coordination of customer moves, adds, change, and disconnect orders; Managing and prioritizing assigned TDM and Ethernet savings projects
  • Manage and resolve fallout in specialty areas such as circuit provisioning and network builds
  • Background in managing and ordering telco products
  • You must be able to review telecom order packages, submit to carrier, then understand and facilitate project through installation
  • Ensure all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete
  • Ability to understand, analyze and explain Telco CSRs
  • Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
  • Possess a high understanding of Telecom contracts
  • Supporting Internal and Offshore Provisioning on related orders specific to each project
  • Coordinating, implementing and scheduling interdepartmental activities to ensure on time completion of projects
The Successful Applicant
  • Bachelors degree in a related field of study.
  • SFDC tool & processes knowledge
  • 8-10 years of relevant work experience in the Telecom industry
  • Project management skills including planning, issue resolution, relationship maintenance, etc.
  • Experience working with fXO Provisioning Systems & Applications including TBS, APM, NAM and NSA Portal
  • Knowledge of working with Provisioning Systems & Applications including, BGW, 4WM, Mastars and Optima
  • Strong people skills who works well with cross-functional teams
  • Strong verbal and written communication skills
  • Excellent time management and analytic skills
Whats on Offer Competitive compensation commensurate with role and skill set Medical Insurance Coverage worth of 10 Lacs Social Benifits including PF & Gratuity A fast-paced, growth-oriented environment with the associated (challenges and) rewards Opportunity to grow and develop your own skills and create your future

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