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Team Lead SME Billing Ops

7.00 to 12.00 Years   Hyderabad   12 Jul, 2019
HR Ace
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryMerchant Navy
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Job responsibility Objective of this role is to administer the core activities of Billing Operations & Assurance for all line of Business for TTL, the role would be responsible for all billing operational activities and ensure smooth and error free billing. Position involves following areas of responsibility -

  • Responsible for ensuring all Pre billing activities are completed well before the Bill run clearance in coordination with assurance team; also ensure that all the activities carried out and issues identified are rectified before the bill run.
  • Monitor BRASS- Profoma logs are validated 100% and any discrepancy identified during the Profoma validation are escalated to ISIT and necessary Rectification carried before bill run.
  • Monitor that the CDR Rating verification is done for all billing plans / VAS etc as per the rules defined in the RAS system. Any deviation observed during the check to be escalated to IT team for necessary rectification and re-rating before bill run.
  • Responsible for monitoring suppression of accounts and their billing post rectification and business confirmation within defined SLA.
  • Responsible to ensure all Pre billing checklist are prepared and adhered too within the given timeframe and all necessary information related to pre billing activities are captured for reporting purpose.
  • Responsible for ensuring Bulk Migration of packages and schemes as are done properly in billing system by IT team and the re-rating for the CDRs for the backdated plan migration are carried out properly in line with business requirement.
  • Responsible for Invoice Verification post billing to check the accuracy of billing and bill format are in line with business requirement.
  • Responsible for Post Bill Run checks such as Top 5 Revenue customers segment wise, Amount Variance Report, and Top 5 NRC cases etc to ensure that no customer has been billed wrongly due to some order entry error.
  • Tracking of issue during pre bill checks and post bill checks and arrange Weekly meeting with ISIT team on the root cause analysis and fix
  • Support CFT such as RA / Finance / Business / CB on the queries raised during the day and timely resolution of their queries / clarification.
  • Coordination with the Audit team with respect to the inputs required during the audit both internal and external audits.
  • Responsible for constant Improvements in the Process where ever required from time to time.
  • Preparation of Weekly dashboard on all the above activities for MIS purpose.
  • Employee training and development, and employee satisfaction.
Skills
  • Proficient in MS Office utilities
  • Knowledge of telecom industry and billing and customer accounting processes
  • Sound knowledge of all existing billing systems
  • Knowledge of collection and recovery processes and billing system
  • Strong analytical Skills
  • Knowledge of customer service processes
Behavioral Attributes
  • Skills to guide the team in the functional domain and ability to think logically.
  • Monitor, Evaluator skills to analyse options
  • Ability to drive teams.
  • Cross functional interaction & conflict handling ability.
  • Ability to work under stress with deadlines.
,

Keyskills :
root cause analysisms office root causecustomer service employee traininginvoice verification operational activitiesfinancial ju

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