Remote Desktop Support Engineer

4.00 to 8.00 Years Hyderabad 22 Apr, 2022

Job Location	Hyderabad
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	Technical Support / Helpdesk
EmploymentType	Full-time

Job Description

Greetings from HCL !We are hiring for Remote Desktop Support - L2- Hyderabad.Interested candidates share your resume to email id: hidden_emailTechnical skills -Installing software ,Diagnosing technical issue , Trouble shooting, Ticketing tools , Remote assistance ,Desktop support, phone support , Active directory , ITSM Ticketing tools , VPN & Remote dial In support , Managing Remote sites .Role -1.) To provide support for on call escalations and doing root cause analysis of given issue(2.) To independently resolve tickets within agreed SLA of ticket volume and time(3.) To adhere to quality standards, regulatory requirements and company policies(4.) Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone(5.) Support for laptop, desktops, and printers.(6.) Personal dedication to providing high quality, superior service at all times.(7.) Microsoft environment knowledge (desktop & server).Regards,Team HR.

Keyskills :
technical supportremote desktopdesktop supportvoice supportremote desktop supportticketing tools

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Remote Desktop Support Engineer

Job Description

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