Recruiting for Platform Technical Account Manager

Job Description

Platform Technical Account ManagerPosting Location : Location BR-RemotePosting date 1 day ago(2/21/2022 4:06 AM)Job ID 94301 Workday ID R-022247 About the job Work closely with customers to gain an understanding of their IT infrastructure, internal processes, and business needs and help identify relevant trends throughout the industry. The Red Hat Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as a Platform Technical Account Manager in Brazil, preferably in Sao Paulo. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Infrastructure Portfolio to meet their business needs. This is not a sales role. As a Platform Technical Account Manager, you will provide a premium-level engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf. Successful applicants must reside in a country where Red Hat is registered to do business. What you will do
• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Gain an understanding of customer technical infrastructure and environment, hardware, and offerings
• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
• Provide advice and guidance to customers about their current and future Red Hat offerings
• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
• Create documentation regarding customer issues and technical details on how to resolve them
• Manage and grow customer relationships by delivering attentive, relationship-based support
• Travel occasionally to visit regional customers, following Red Hat s COVID-19 guidelines
• Serve as the customer advocate within Red Hat
What you will bring
• 5+ years of Linux or UNIX system administration experience
• Prior experience in a support, development, engineering, or quality assurance organization
• Technical knowledge of the Linux kernel and Linux file system
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Outstanding verbal and written communication skills
• Ability to convey complex information to customers clearly and concisely
• Ability to manage multiple issues and projects with an eye for detail
• Direct experience with a variety of hardware vendors
• Bachelors degree in a technology-related discipline, preferably computer science or engineering
• Previous knowledge of some technologies like Ansible, Satellite, and Insights
• Experience working in system management, cloud, or server virtualization is a plus
• Red Hat Certified Engineer (RHCE) qualification is a plus
#LI-REMOTE #LI-TV1 About Red Hat Red Hat is the world s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.OptionsApplyApplyShareSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeedRed Hat s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.Read our complete Statement of Commitment to Diversity, Equity, and InclusionRed Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.,

Keyskills :
deliveryproject managementproduct management