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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Rs 2.5 - 4.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Care Executive (Call Centre) |
| EmploymentType | Full-time |
Roles && Responsibilities: Listen and evaluate International Voice Sales / Customer Service calls as per set qualityguidelines Outlier monitoring and special deep dives Monitoring the calls for process improvement and customer experience enhancement Deliver Target number of Quality transactions Maintain high levels of scoring accuracy Provide written feedback to the associates to improve quality scores Participate in client updates and knowledge sharing meetings Share client updates and process / product changes within the team Be a part of on-shore and off-shore calibrationsKey Skills: Excellent Communication Skills and Comprehension Skills Should be a good listener Strong understanding of QA metrics Good Logical reasoning and Analytical skills Knowledge on MS Excel will be an added advantageEligibility: Any Graduate with minimum 12 months experience in International Voice Process && 12months as a QA Willing to work in US shifts
Keyskills :
qualityvoice processregression testingcommunication skillsknowledge sharinganalytical skillsinternational voice processtest casesquality controlcustomer serviceprocess improvementreportingsalessetinternational voiceexcelcustomer experie