Program Manager III, AVOC

Job Description

Job summaryThe Amazon Vision Operations Center (AVOC) team is an initiative, which remotely handles exceptions in the Amazon Robotic Fulfillment Centers Globally. AVOC seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. It is operating multiple programs including TRON, VBI, Proxemics, and other new initiatives in partnership with global technology and operations teams.AVOC team is looking for a Program Manager-III to join the Business Transformation team.You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. You should have excellent business and communication skills and be able to work with senior management globally, site peers and NA/EU wide business stakeholders .This position will involve regular communication and engagement with Fulfillment centers senior management, Technology team Managers, TPMs and Senior leadership. Cross-team coordination, project management and executive level presentation skills will be key to success.Responsibilities include: Partner with other Amazon teams on working out strategies for process design, improvement and stabilization for existing and new AVOC programs. Lead medium and long term strategic business planning and transformation for AVOC programs deployed/ planned to be deployed across global sites. Lead upstream and downstream operating model transformations to optimize processes. Lead design of tools and own requirement management to support virtual operations for AVOC programs and multi-program operating model. Define the strategy/any changes in strategy required for launch new programs plan, hiring etc. Partner with other Amazon groups as necessary to implement the strategy and manage exception processes. Identify the opportunities to re-engineer the existing processes / tooling to improve process efficiency Drive culture of innovation by conducting idea generation workshops, promote experimentation and invention in the team to simplify existing processes, MBA or other Master s Degree with 5+ years experience in engineering, product, and/or program management. Experience communicating with senior management (VP level decision-makers) Demonstrated ability to lead globally distributed, virtual teams with influence rather than authority Excellent customer engagement; demonstrated success when delivering programs or solutions for external customers Demonstrated ability to independently solve ambiguous problems Demonstrated ability to achieve program success through influence and partnership Demonstrated ability to launch and scale new businesses, ideally in an entrepreneurial environment Experience in product, program, and/or project management in leading cross-functional teams in delivery of major new products or services Strong data analysis skills; the ability to extract and synthesize data in order to make data-backed business decisions Outstanding oral and written communication skills including the ability to communicate complex concepts clearly and persuasively across different audiences at varying levels in the organization MBA from a top tier B school is highly desirable Experience in managing multi-cultural teams. 8+ years of leadership and stakeholder s management experience. Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team. Strong project management skills. Strong business sense and ability to create, communicate and achieve a vision. Experience driving improvement, innovating new processes Experience with-in E-Commerce or IT industry.

Keyskills :
managementproject managementdeliveryagiledata analysis