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Process Developer-Invoice to cash- Collections

2.00 to 5.00 Years   Hyderabad   25 Oct, 2022
Genpact India Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    We are inviting applications for the role of Process Developer, OTC Collections In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer. The individual must be an active contributor towards the overall objective of the project. We are looking for some who should be open to work in any shift as per the business requirement. Responsibilities Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. Respond to email /phone queries on disputed invoice Research and analyze the disputes/deductions in ERP Creation of claims and credit notes Linking unassigned deductions and credit notes with valid claims Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution Find opportunities and recommend solutions for process and automation improvements Daily reporting of individual portfolios to supervise and supervise the past dues Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact Work as a standout colleague to process any ADHOC request in a timely manner. Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally. Raise problems to senior staff members and or management as appropriate. Qualifications Minimum qualifications Any Graduate Strong Communication Skills (verbal and written) Knowledge of SAP Preferred qualifications Good customer handling skills High Energy level,

Keyskills :
sapaccountsaccountingcustomer relationsbasisstrong communication skillscustomer focussolving queriescustomer service

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