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Process Associate - Customer Service - Voice - Telugu + English

0.00 to 5.00 Years   Hyderabad   25 Oct, 2022
Genpact India Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    Process Associate, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern. Demonstrates effective, clear and professional written and oral communication. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seek solutions through logical reasoning Demonstrates strong problem-solving capabilities and assist customers in case of any issues Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Basic knowledge of how digital payments work required Qualifications we seek in you Minimum qualifications Graduate (Any Discipline) Freshers are eligible Proficiency in spoken & written English and with neutral English accent. Fluency in Telugu is also mandatory.Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach You should be able to work on a flexible schedule (including weekend shift),

Keyskills :
customer relationsinsurancequalitysalessapcustomer focusproblem solvingcustomer servicecustomer centricanalytical skillscritical thinking

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