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Process Analyst

1.00 to 6.00 Years   Hyderabad   14 Sep, 2020
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process Analysis,General / Other Software
EmploymentTypeFull-time

Job Description

  • Possess strong analytical skills to analyse and interpret information from customers and key stakeholders
  • Exceptional comprehension skills to understand business processes and workflows
  • Excellent organizational and time management skills
  • Outstanding presentation skills to produce presentations and reports on the finding
  • Critical thinker
  • Creative problem solver
  • Data- driven approach
  • Knowledge of MS office suite
  • Location: Hyderabad

    Key Roles Responsibilities:

    • Create process workflows, knowledge articles and self- service guides for IT Services
    • Collect and document business requirements for project and process implementation and improvement
    • Facilitate process workflow modeling in order to collaborate on process improvements and defined end- to- end use cases
    • Review existing information and data to ensure that processes output are as per the expected results and that services are meeting agreed upon service levels
    • Conduct assessments and tests against the process activities to highlight areas of improvement or concerns
    • Identify issues and risks
    • Bring inconsistencies and problems to the attention of management
    • Participate in the problem resolution
    • Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
    • Create incident reports for post- mortem incident reviews
    • Extract reports and provide a high- level analysis of data for review
    • Maintain high standards of professional communication
    • Maintain a complete understanding of and adheres to all IT policies and processes
    ,

    Keyskills :
    customer relationsinsurancequalitydocumentationslams office suitestrong analytical skillsmajor incident managementpossess strong analyticalms officeuse casesit servicesservice levelstime managementprocess analysisanalytical skillsmanagemen

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